I recently joined a wave of about seven user experience professionals, with all of us participating and discussing, in real-time, the merits of Wave. In fairness, if you send seven UX snobs to review almost any interface, you can expect some berating. And this is a closed “preview” (read: beta) version. But [...]

In some recent usability tests I noticed that users constantly have to click back and forth between “Help” documents and the content they’re getting help on.  Most software or web help documents suffer from this problem: They are separate from the content they refer to.  Clicking the “Help” link usually does one of four things:

Open the [...]